Residential Supervisor

Employment Status:     Full-time/Regular/Exempt

Qualifications: A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct.   A Bachelor’s degree in a Human Services field plus one to three years of experience in a residential setting is required, three to five years preferred; five or more years of experience in a direct care role with leadership responsibility in a residential setting without a Bachelor’s degree will be considered if incumbent enrolls in and completes an accredited degree program or approved leadership certification program. He or she must have demonstrated proficiency in all responsibility areas of the Family Teachers role, preferably through service in the Family Teachers position at some point in time, and he or she must have a thorough understanding of a proper environment of care, cottage programs, and day-to-day staff responsibilities.

Reports to: Compass Rose Academy Residential Director

Job Summary: The primary function of this role is to hire and train, supervise, develop, lead, and guide the team of Family Teachers assigned to their client home.  They are to serve as the point person for the home, accepting ownership for the overall operational success of the client home, providing oversight to Family Teachers, and the day-to-day measure of the environment of care. The Cottage Supervisor will not be responsible for executing all tactical, Family Teachers responsibilities; however, they will be responsible for delegating these responsibilities evenly across the Family Teachers team in accordance with the strengths of each member of the team as well as with the governing timelines.  This person must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.


Basic Responsibilities

  • All basic responsibilities as listed in the regular Family Teachers job description apply when Residential Supervisors are working in the home and counting toward ratio.
  • Maintaining supplies: Managing maintenance and work orders, such as School Dude orders; Food orders/creation of menus; Store Room orders; Maintaining inventory; Managing cleaning supplies; Ensuring clean bedrooms for new students; Budget tracking.

Supervise Cottage Staff

  • Implement consistent guidelines and expectations including: dress code, group and environmental management, and social conduct.
  • Provide support, guidance, and oversight within the cottage.
  • Conduct regular staff observations and provide positive and constructive feedback to employees on a timely basis.
  • Conduct monthly supervision meetings with staff to assess and reinforce team members’ commitment and demonstration of shared values, to review program, and staff training issues, and to guide professional development.
  • Supervise and interact effectively with Family Teacherss to motivate and guide them while reinforcing positive behaviors; ensure staff compliance with DCS rules and COA accreditation standards.
  • Hire and supervise direct care staff for assigned home; in collaboration with Human Resources, leads the recruitment and selection processes to ensure that teams consist of staff who are a strong mission-fit, and who have the competence and skills necessary to contribute to a healthy environment, and therapeutic milieu.
  • Complete timecard approval in ADP and provide PTO approval and coverage; ensures staffing to student ratios are met at all times.
  • Orient/train new Family Teacherss on their team
  • Complete direct care performance evaluations.
  • Complete Environment of Care checklists and provide feedback to staff as directed by the Residential Director of Compass Rose Academy.
  • In concert with the Residential Director of Compass Rose Academy, provide support and intervention to cottage staff during student crises situations, related primarily to staffing concerns.
  • Attend/co-facilitate treatment groups and house meetings along with Family Teacherss and other treatment team members, emphasizing to staff and student the importance of an integrated treatment team approach and teamwork among staff members in general.
  • Ensure completion of Family Teachers pre-service orientation (see Staff Training Policy) and that in-service training requirements are met on an annual basis.
  • Work closely with direct care staff to define individualized professional development plans that support broader succession planning and staff retention initiatives.
  • Complete other duties as required by the Residential Director


Residential Treatment Coordination

  • Satisfactory completion and on-time submission of paperwork items including: Bi-weekly Student reports, daily reports, nightly logs, razor check in/out sheets, treatment work/information, Pink/Blue Slip Logs, Cleanliness Checklist, misc. paperwork.
  • Collaborate with the Residential Director of Compass Rose Academy, other treatment team members, and with Family Teacherss to maintain consistent application of new programming.


Culture and Milieu Management

  • Oversee and ensure the client home structure is maintained by staff, including: Consistently implementing the home Milieu; serving as point-person for new hires doing in-home  training/shadowing; ensure all staff effectively maintain laundry schedule as established for all students and staff, and communicate clear and consistent rules and consequences/rewards for youth as established by  CRA Program Director.
  • Ensure all appointments are on the client home calendar and up-to-date.
  • Lead team of Family Teacherss in planning activities including recreation and weekend activities.
  • With the Therapists, Residential Director, and Admissions Director, manage the home visit schedule and maintain the needed paperwork for each visit with family (Evaluation form and Transfer of Custody).


Skills, Supervision, Knowledge, and Ability

  • This position requires a person to work independently.  Residential Supervisors must be very well- organized, at work on time, willing to work extra, and able to take on extra job responsibilities.
  • This person needs to enjoy working with other staff members, coaching and mentoring other staff, and have the ability to get along in a community type environment.
  • Must be flexible and open to different communication styles and relational styles of staff.
  • Must exhibit positive leadership qualities.
  • Must have a valid driver’s license.
  • Must be open to different styles of intervening with residents.  Express a willingness to be involved in training and learning new ways to manage residents.
  • This person must demonstrate the needed skills to work with residents:  relationship building, structured, flexible, communication, assertiveness, genuineness, patience, and composure in crisis situations.
  • Must be able to maintain professional boundaries and confidentiality.
  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.


Physical Demands of Position

  • Must be able to be on feet for extended periods of time, do significant walking, and actively supervise cottage recreation.
  • Able to perform routine maintenance and cleaning, planting flowers, painting, scrubbing floors, etc.
  • Apply the MindSet physical restraint techniques for residents who are in crisis (expected to meet the requirements of MindSet physical restraints).
  • Must have energy and stamina to work from 6:00 a.m. to 10:00 p.m. on a regular basis.


Working Conditions

  •  Residential Supervisors may be required to live on campus.
  •   Work schedule will require nights and weekends (typically one weekend per month). Residential Supervisors will be expected to create a monthly schedule for their team based on Family Teachers rotation and PTO.
  •   Attend work regularly and be on time.
  •   Flexibility in taking days off may be necessary in order to maintain balance across work and life functions.
  •   Will work holidays as scheduled.

You, Residential Supervisor, must be able to...

    Cover Letter


    Statement of Faith*

    Code of Conduct*

    Statement of Faith

    Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.

    This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.

    We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).

    We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).

    We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).

    We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).

    We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).

    We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).

    We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).

    We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of

    inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).

    We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).

    We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).

    As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional

    code of ethics while providing superior care to our clients who possess differing values or beliefs.

    I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.

    Code of Conduct

    As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.

    It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:

    We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.

    We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).

    We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward any individual are to be repudiated and are not in accord with Scripture.

    We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.

    We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.

    We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.

    We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.

    We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).

    We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.

    We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).