Employment Status: Full-time/Regular/Exempt
Qualifications: A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. Applicant must be 21 years or older. This person must have a Bachelor’s degree in Social Work, Psychology, Criminal Justice, Counseling, or related Human/Social Services. A minimum five years of Residential/Social Service experience is required. This person must be able to effectively lead and inspire others as a supervisor of a team and have good communication, interpersonal, and writing skills.
Reports to: Vice President and Executive Director of Compass Rose Academy
Job Summary: The Residential Director (RD) will provide oversight and direction for direct child care worker managers (Residential Supervisors) and their direct care staff within their respective work facilities and environments, assuring daily routine, structure, and campus policies are followed and consistent with agency guidelines. Primary responsibilities include the implementation and management of best child care practices that are consistent with evidenced-based models of care that support and model a living environment conducive to youth making positive life choices. The RD will provide oversight and follow-up for crisis situations, conduct review boards, and debriefing sessions with direct child care worker managers, direct care staff, and youth – actively contributing to and supporting the treatment team approach with Therapists, other child care workers, and staff. The incumbent must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
- Create and reinforce a positive and therapeutic culture within specialized treatment areas; demonstrate the ability to work effectively with a variety of personalities and direct them toward a common vision and like-minded approach.
- Evaluate staff members’ level of commitment and contribution to the positive culture by assessing the degree to which staff demonstrate that they share the mission, vision, and values of White’s and Compass Rose Academy.
- Facilitate the integration of clinical treatment modalities into the milieu and work together within similar treatment disciplines to create consistency between cottages.
- Meet regularly and work together with treatment team members to create a similar treatment experience for students in the different homes.
- Attend/co-facilitate treatment groups and house meetings along with Houseparents and other treatment team members, emphasizing to staff and students the importance of an integrated treatment team approach and teamwork among staff members in general.
- Provide support, guidance, and oversight within the cottage and campus communities while modeling the agency’s core beliefs and behaviors consistently with CRA’s philosophy of care;
- Demonstrate responsible and strategic stewardship of resources (budget development & monitoring).
- Identify, assess, and inform the VP of Compass Rose Academy about internal and external issues that affect the strategic focus and well-being of the agency’s residential program;
- Serve as a subject matter expert and first point of contact to answer questions or respond to matters pertaining to CRA’s residential program in conjunction with the CRA Director of Clinical Services.
- Provide accurate, definitive direction to staff regarding policies and procedures.
- Troubleshoot new issues as they arise and provide consistent feedback.
- Regularly conduct risk assessments to mitigate harm to clients, staff, and the agency.
- Assess and respond to critical incidents.
- Identify Key Performance Indicators and respond accordingly including analysis, trending, corrective action, and commendation.
Human Resource Coordination
- Hire and supervise Residential Supervisors for assigned cottages; in collaboration with Human Resources, lead the recruitment and selection processes to ensure that cottage teams consist of staff who are a strong mission-fit and who have the competence and skills necessary to contribute to a healthy environment and therapeutic milieu.
- Complete timecard approval in ADP and provide PTO approval and cottage coverage; ensure staffing to student ratios are met at all times.
- Complete Residential Supervisor employee coaching reviews.
- Ensure the completion of Environment of Care checklists and provide feedback to cottage staff
- Provide support and intervention to cottage staff during student crises situations related primarily to staffing concerns.
- Strategically plan the development and movement of talent within the department; identify performance gaps and remedy with training and / or corrective acting; Ensure proper training of child care workers and their supervisors; Ensure that all direct care staff are trained on and practicing the principles of evidenced-based treatment in order to maintain consistency in treatment plans and service standards of program;
- In conjunction with the VP and Executive Director of Compass Rose Academy, research and recommend additional evidence-based training programs for implementation within Compass Rose Academy;
- With the VP and Executive Director of Compass Rose Academy, and other treatment team members, work with Houseparents to maintain consistent application of new programming.
- Work closely with Residential Supervisors to define individualized professional development plans that support broader succession planning and staff retention initiatives.
- Direct and oversee the PQI process as it relates to CRA residential programming and ensure PQI is discussed regularly with all staff in the program.
- Works closely with the Chief Operation Officer and General Counsel on establishing a recurring PQI meeting schedule with appropriate staff; creating agendas that enable the stakeholders to assess progress against goals and identify new opportunities for improvement; and identifying outcomes and indicators necessary to evaluate the strengths and weaknesses of the program
- Ensure that all aspects of Residential program and services are in compliance with DCS licensing regulations, as well as, other applicable guidelines and regulations.
- Works closely with Chief Operation Officer and General Counsel to ensure compliance with all agency policies & procedures, regulatory, accreditation, and funding source rules and regulations (DCS, Health Department, Council on Accreditation, etc.)
- Assist the Vice President and Executive Director of CRA and the Director of Support Services in maintaining all facilities including monthly cottage and facility inspections.
- Establish and implement consistent guidelines and expectations, including: dress code, group, and environmental management, and social conduct. Maintain up-to-date Student Handbook in regard to guidelines and expectations.
- Provide support, guidance, and oversight within the cottage and campus community.
- Conduct regular staff observations and provide positive and constructive feedback to employees on a timely basis according to Teaching Family Model service delivery plan.
- Conduct supervision meetings with cottage staff in accordance with Teaching Family Model service delivery plan to assess and reinforce team member commitment and demonstration of shared values, to review program and staff training issues, and to guide professional development.
- Complete Performance Correction documentation and implement effective performance improvement tactics, where appropriate, to Residential Supervisors.
- Supervise and interact effectively with Residential Supervisors to motivate and guide them while reinforcing positive behaviors; ensure staff compliance with pertinent rules and guidelines (DCS, COA, TFM).
Residential Treatment Coordination
- Provide consultation, support, and supervision to Residential Supervisors for youth behavioral issues. Intervene in high risk situations when necessary or directed.
- Review and debrief Residential Supervisors following physical restraints to ensure therapeutic and proper tactics are being employed and to manage risk.
- Coordinate with CRA Clinical Director and CRA Academic Director to support and maintain integrated treatment programming across departments.
- Ensure compliance with all agency policies and procedures, regulatory, accreditation, and funding source rules and regulations (DCS, Health Department, TFM, COA, etc.)
- Maintain record of reportable DCS incidents for monthly DCS report.
- Participate in Compass Rose Academy PQI: report and analyze program data, participate in regular PQI meetings, and debrief significant incidents when scheduled.
- With the VP and Executive Director of Compass Rose Academy, participate in outcomes data-driven improvement planning
- Complete monthly cottage inspections.
- Administrative back-up on-call as deemed necessary by Program Director of Compass Rose Academy or other appointed administrative staff.
Skills, Supervision, Knowledge, and Ability
- Must be dependable, well organized, and an effective people and time manager.
- Must have the skills and abilities to supervise direct care staff.
- Must demonstrate the ability to provide effective and direct feedback to staff regarding performance.
- Must have the ability to clearly, concisely, and professionally communicate ideas and create a shared idea through good verbal and written skills.
- Must be knowledgeable of DCS Rules as well as TFM and COA standards regarding supervision.
- Must be knowledgeable of mental health diagnoses and services.
- Must be genuine, empathetic, and emotionally connected in helping Residential Supervisors and Houseparents work with designated population.
- Must be skilled at assembling and managing a team. That is, one who enjoys working closely with other staff members and has the ability to be flexible, adaptive, and positive in his/her interactions with others including those supervised, peers, and others with whom White’s and Compass Rose Academy interacts in fulfilling its goals and mission.
- Must maintain professional boundaries and confidentiality.
- Must be proficient in the use of Microsoft WORD, EXCEL, and Google suite.
- Must have a valid driver’s license.
- Have extensive knowledge of residential child care practices, licensing, accreditation, social work/counseling practices.
- Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services and Compass Rose Academy.
Physical Demands of Position
- Must be able to actively participate in the physical restraint of students who are in crisis (must meet the requirements of Mindset physical restraints).
- Must be able to drive for long periods of time (trips may require over ten hours of driving in one day).
- Must be able to do extensive walking, participate in cottage recreation, and do physical labor (that involves lifting and bending) with residents.
- Must be able to meet regular, and sometime short, deadlines on supervision documentation, treatment documentation, correspondence, and other assignments.
- Residential Directors may be required to live on campus.
- Normal scheduled work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m.
- On campus rotation shared amongst set supervisors that may include evenings, weekends, and/or full 24 hours.
- Assist with implementation of 4 CRA Parent Weekends a year.
- Work holidays as scheduled except Christmas Day and Thanksgiving Day (will not be required to work both).
- Must be able to work with residents’ medical problems, which may include exposure to bodily fluids.
You, Residential Director, must be able to...
- Model Christian Living at all times
- Display & teach healthy coping strategies
- Build & maintain strong relationships with teens, families & staff
- Demonstrate conflict resolution skills
- Believe in the power of spiritual & therapeutic change
- Provide warmth, consistency & safety
Statement of Faith
Remaining true to our Quaker heritage and Josiah White’s vision, White’s Residential and Family Services’ primary reason for existence is to offer hope and transformation to children and families through Christ. As such, we have firm beliefs about the Christian faith and how we must act in accordance with our beliefs.
This statement of faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality, and the proper conduct of mankind, is the sole and final source of all that we believe. White’s Residential & Family Services’ board of directors serves as White’s highest, human interpretive authority on the Bible’s meaning and application for the purposes of our agency’s faith and beliefs, practice, policy and discipline at work.
We believe the Bible to be the inspired, the only infallible, authoritative Word of God (II Timothy 3:15).
We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit (John 10:30).
We believe in the deity of our Lord Jesus Christ (John 10:33), in His virgin birth (Luke 1:35), in His sinless life (Hebrews 4:15), in His miracles (John 2:11), in His atoning death through His shed blood (Ephesians 1:7), in His bodily resurrection (John 11:25), in His ascension to the right hand of the Father (Mark 16:19), and in His personal return in power and glory (Revelation 19:11).
We believe that for the salvation of lost and sinful man, regeneration by the Holy Spirit is absolutely essential (John 3:16-19).
We believe in the present ministry of the Holy Spirit by whose indwelling the Christ-follower is enabled to live a Godly life (Romans 8:13-14).
We believe in the resurrection of both the saved and the lost, that they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation (John 5:28-29).
We believe in the spiritual unity of believers in our Lord Jesus (Galatians 3:26-28).
We believe that children are a heritage from God and a blessing from His hand. We are therefore accountable to Him for raising, shaping and preparing them for a life of service to His Kingdom and to humanity. We believe that all human life is sacred and created by God in His image. Human life is of
inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps 139).
We believe that God wonderfully and immutably creates each person as male or female, and that these two distinct, complementary genders together reflect the image and nature of God (Genesis 1:27, Genesis 2:24).
We believe that God created marriage to be exclusively the union of one man and one woman, and that intimate sexual activity is to occur exclusively within that union. We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25).
As Christians living out our faith, it is unsurprising that our beliefs influence our behavior, attitudes and lifestyle choices. As Christian professionals, we will not compromise our commitment to our professional
code of ethics while providing superior care to our clients who possess differing values or beliefs.
I affirm that I am a Christian, I have read and agree with White’s Residential and Family Services’ Statement of Faith, and I agree to make lifestyle choices that are consistent with White’s Residential and Family Services’ Statement of Faith. I understand that my employment at White’s is contingent upon me living a lifestyle that is consistent with this Statement of Faith.
Code of Conduct
As a distinctly Christian ministry, for over 165 years our mission has been to enrich the lives of children and families through emotional healing, personal development and spiritual growth. We are best able to achieve this through Christian staff who constantly strive to demonstrate the love of Christ through their actions, words and overall lifestyle.
It then follows that all employees who serve as members of White’s community agree to uphold certain foundational standards through their behaviors, attitudes and lifestyle choices at work and in their personal lives. Living in accordance with these standards shall serve to unify us as a “community of believers.” As a member of White’s “community,” we believe employees should strive to live in harmony with the following foundational standards as evidence of their life committed to growth in Christ and sound judgment based on Christian principles:
We believe as followers of Jesus Christ, we are responsible for our faith journey and strive to pursue a life of service to Jesus Christ in our personal life and while at work. We believe the investment in our spiritual life is critical and we strive to make time regularly for prayer and communion with God. Opportunities for Christian fellowship, worship, learning, and celebration while at work are opportunities not to be overlooked, but to be sought out as ways in which we can demonstrate our commitment to growing in our faith as part of the White’s Community.
We believe every human life is of inestimable worth and significance in all its dimensions. Therefore, we must seek ways to act out of love and respect for each other, encouraging and building up one another, not causing one another to stumble. We believe that to achieve this, employees must practice a lifestyle that demonstrates purity to those around them (Romans 13-14 & I Corinthians 10:31-11:1).
We believe that every person must be afforded compassion, love, kindness, respect,and dignity (Mark 12:28-31; Luke 6:31). Hateful and harassing behavior or attitudes directed toward any individual are to be repudiated and are not in accord with Scripture.
We believe there is great power in the spoken word and therefore all lying, profanity, gossip, obscenity, and other negative uses of language diminishes our work with the children, families and our coworkers.
We believe employees must demonstrate a teachable spirit, an ability to share love for others, a willingness to live contentedly under authority, and a commitment to follow the Matthew 18 principal when an issue arises with fellow employees or management.
We believe in the power of our example and that our minds and bodies should be used in God-honoring ways, living our lives as Christian role models and conducting ourselves in a way that will not raise questions regarding our Christian testimonies. Because our example is powerful and because most of our service population is impacted by some form of substance abuse, we especially recognize the dangers and negative implications of drug, alcohol and tobacco abuse among staff. Therefore, we seek to minimize or refrain from the use of alcohol and tobacco and we agree to completely abstain from the illicit or non-medical use of drugs, narcotics and other harmful substances. When an employee is representing White’s or is in the course of representing White’s business, he or she is expected to refrain from the use of alcohol and tobacco.
We believe our life serves as a Christian Witness to the children and families we serve and our commitment to expressing Christian values is critical even when making entertainment and recreational choices outside of work. Therefore, we actively avoid forms of leisure, entertainment and recreation that are incompatible with holy living and seek activities that are consistent with our pursuit of Christ- like living.
We believe that God wonderfully and immutably creates each person as male or female. These two distinct, complementary genders together reflect the image and nature of God (Genesis 1:26-27). We believe that the term “marriage” has only one meaning: the uniting of one man and one woman in a single, exclusive union, as delineated in Scripture (Genesis 2:18-25). We believe that God intends sexual intimacy to occur only between a man and a woman who are married to each other (1Corinthians 6:18; 7:2-5; Hebrew 13:4).
We further believe that God has commanded that no intimate sexual activity be engaged in outside of a marriage between a man and a woman. We believe that any form of sexual immorality (including adultery, fornication, homosexual behavior, bisexual conduct, bestiality, incest, and use of pornography) is sinful (Matt 15:18-20; 1 Corinthians 6:9-10) and that activities that give the appearance of sexual immorality should be avoided by staff.
We believe that God offers redemption and restoration to all who confess and forsake their sin, seeking His mercy and forgiveness through Jesus Christ (Acts 3:19-21; Romans 10:9-10; 1 Corinthians 6:9-11).